Shipping Policy

Sea freight is our primary shipping method for bulk orders and container loads. This cost-effective option is ideal for large volume purchases and offers competitive rates for international shipping. Transit times vary by destination but typically range from 2-6 weeks.

Air freight is available for customers requiring faster delivery. This expedited shipping option significantly reduces transit time but comes at a higher cost. Air freight is recommended for urgent orders or time-sensitive projects.

For sample orders and smaller shipments, we utilize international courier services such as DHL, FedEx, and UPS. These services provide door-to-door delivery with tracking capabilities and typically deliver within 3-7 business days depending on the destination.

Standard sea freight delivery typically takes 2-6 weeks from the date of shipment, depending on the destination port. This timeline includes ocean transit but does not include customs clearance or inland transportation to your final destination.

Express air freight delivery typically takes 5-10 business days from the date of shipment. Courier services for smaller orders usually deliver within 3-7 business days. These timelines are subject to customs clearance procedures in the destination country.

All orders require 3-5 business days for processing and preparation before shipment. This includes order verification, quality checks, packaging, and documentation preparation. Custom orders or large volume purchases may require additional processing time.

Import duties, taxes, and customs clearance fees are the responsibility of the customer and are not included in the product price or shipping costs. These charges vary by country and are determined by local customs authorities. We recommend consulting with a customs broker or your local customs office for specific information.

Vairaa provides all necessary export documentation including commercial invoices, packing lists, certificates of origin, and phytosanitary certificates where required. We ensure all documentation complies with international shipping regulations and destination country requirements.

Due to regulatory restrictions or logistical limitations, we may be unable to ship to certain countries or regions. Please contact us to confirm whether we can ship to your location before placing an order.

Customers placing large volume orders or container loads may qualify for discounted shipping rates. Contact our sales team to discuss volume pricing and shipping options for bulk purchases.

Shipping insurance is available for all orders and is highly recommended for high-value shipments. Insurance costs are calculated as a percentage of the total order value. In the event of loss or damage during transit, insurance ensures you are compensated for your purchase.

Additional fees may apply for remote area delivery, special handling requirements, or expedited customs clearance services. Any such fees will be communicated to you before shipment and included in your final invoice.

After placing an order, you will receive an order confirmation email within 24 hours. This confirmation includes your order details, estimated processing time, and payment information. Please review this information carefully and contact us immediately if any corrections are needed.

All products undergo thorough quality inspection before packaging and shipment. We ensure that our coco peat products meet our high standards for quality, moisture content, and EC/pH levels. Quality certificates are provided with each shipment.

Products are carefully packaged to prevent damage during transit. We use industry-standard packaging materials and methods appropriate for the shipping method and destination. Bulk orders are loaded into containers with proper securing and protection.

Use the tracking number provided in your shipment notification to monitor your order's location and status. For sea freight, tracking updates may be less frequent than air or courier shipments. If you have questions about your shipment status, our customer service team is available to assist.

Upon delivery, you or your designated recipient will need to sign for the shipment. Please inspect the shipment for any visible damage before signing. If damage is evident, note it on the delivery receipt and contact us immediately.

If delivery cannot be completed due to incorrect address, recipient unavailability, or refusal of shipment, additional fees may apply for storage, redelivery attempts, or return shipping. Please ensure accurate delivery information is provided and that someone is available to receive the shipment.

If your shipment arrives damaged, document the damage with photographs and notify us immediately. Do not discard the damaged items or packaging, as they may be needed for insurance claims. We will work with you and the carrier to resolve the issue and arrange for replacement or refund as appropriate.

If your shipment does not arrive within the expected timeframe, contact us so we can initiate a trace with the carrier. For insured shipments, we will file a claim on your behalf if the shipment is confirmed lost. Replacement or refund will be processed once the claim is resolved.

If you receive incorrect products or quantities, please contact us immediately with details and photographs. We will arrange for the correct items to be shipped at no additional cost and provide instructions for returning the incorrect items if necessary.

All returns must be authorized by Vairaa before shipping. Contact our customer service team to request a return authorization number (RMA). Returns without proper authorization may not be accepted or refunded.

Products must be returned in their original, unopened packaging to be eligible for refund. Opened or used products cannot be returned unless they are defective. Returns must be made within 30 days of delivery.